Effective date: September 18, 2026
Before work begins
If you cancel before work begins, payments made for the service are eligible for a full refund, excluding any non-refundable third-party fees that were approved and already incurred.
After work begins
Because our services involve time and custom digital work, refunds after work begins are assessed based on the work completed, resources committed, delivered drafts, and the confirmed scope. Completed and delivered work is not refundable merely because of a change of preference.
Technical issues and correction
If a deliverable does not materially match the confirmed scope, notify us promptly with specific details. We will first use the included revision or a reasonable correction opportunity. Refunds are not issued for issues caused by unauthorized customer changes, third-party platforms, expired services, or missing access.
How to request a refund
Email support@atlaswebservices.us with your name, service, payment reference, and reason. We will review the request and reply with the applicable outcome. Approved refunds are returned to the original payment method when possible.